Privacy policy

1. Data controller

Company name: Mind Analytics SL
Tax ID: B86740743
Registered office: Ronda de Sant Pere 16, 08010 Barcelona, Spain
Data protection contact: lopd@wearemind.io

This policy applies to the qontexta.ai website and to the qontexta.ai platform (qontexta.ai and its subdomains).

2. What data we process

We process the data you provide when creating an account and using the platform: identifying and contact details (first name, last name, email), details of the organisation you belong to, billing and tax details when you subscribe to a paid plan, and technical and usage data (IP address, activity logs, product analytics).

The business data that you or your organisation connect and model in the platform — warehouse schema metadata, domain and metric definitions, and the results returned by your queries — is processed on behalf of the customer, who is its controller; with regard to that data, Mind Analytics SL acts as a processor. Your warehouse data is not replicated by us: it stays in your warehouse and is queried read-only when a request requires it.

3. Purposes and legal basis

We process your personal data in order to:

Provide the service — create and manage your account, give access to the platform, connect your warehouse, provide support and manage billing. Legal basis: performance of the contract (terms of use or subscribed plan).
Handle requests and enquiries — respond to the messages you send us through the contact channels. Legal basis: your consent.
Commercial communications — inform you of news, activities and services that may be of interest to you, including the newsletter. Legal basis: your consent, which you may withdraw at any time.
Comply with legal obligations — tax, accounting and any others that apply. Legal basis: legal obligation.
Improve the product — usage analytics to understand how the platform is used and improve it. Legal basis: legitimate interest.

4. Retention periods

We keep the data for as long as the contractual relationship lasts and, after it ends, for the periods necessary to address any legal liabilities, duly blocked. Data processed on the basis of consent is kept until you withdraw it.

5. Recipients

We do not disclose your data to third parties except where legally required (public bodies, the Spanish Tax Agency, competent authorities). To provide the service we rely on providers acting as processors under the corresponding contract, including among others: Google (cloud infrastructure and email, with data centres in the European Union), our database provider, payment and invoicing providers, and product analytics tools configured in the EU zone.

To provide the AI-assisted features (drafting models from your schema and answering questions over your semantic model) we rely on AI model providers — such as Anthropic and OpenAI — acting as sub-processors. The content sent to them is limited to what is needed to serve the request, and they are contractually required not to use it to train their models.

Where any of these providers involves an international data transfer, it is carried out with the appropriate safeguards provided for in the GDPR (adequacy decisions or standard contractual clauses).

6. Your rights

You may exercise your rights of access, rectification, erasure, restriction of processing, portability and objection at any time, as well as withdraw the consent given, by writing to lopd@wearemind.io and proving your identity.

If you consider that the processing of your data does not comply with the regulations, you may lodge a complaint with the Spanish Data Protection Agency (www.aepd.es).

7. Security

We apply appropriate technical and organisational measures to guarantee the security of personal data, including encryption in transit (HTTPS/TLS), encryption at rest of sensitive data — warehouse credentials among them — and role-based access controls.

8. Changes to this policy

We may update this policy to reflect regulatory or service changes. We will publish the current version on this page indicating the date of the last update and, if the change is substantial, we will inform you through the usual channels.